2. Click on 'Submit a request'
3. Fill in the mandatory(*) fields
To help us understand the issue, the following template (in red) is recommended to users:
Please give business impact if the issue is set to High or Urgent priority.
*Ticket set to High / Urgent priority with unjustifiable / invalid business impact will be downgraded to Normal / Low.
Quote/Product name: To name the exact quote/product/page that the error occurred
Steps To Reproduce: Provide steps on how to replicate the issue
Expected outcome: Provide the expected outcome
Additional description: Provide any information that would be helpful in investigating the issue
Upload images/gif/videos of the issue
Upon receipt of the ticket, InMindCloud Support would respond within SLA time. Upon resolving the ticket/no response from users, the ticket will be close 7 days after the last update.