To troubleshoot Account Synchronization, the following loggers with “trace” level can be turned on to see the input and output from BAPI.
You can check the view contents of Z_ ISS_CUSTOMER in the ERP system.
In the database, there is a table named “ISS_CUSTOMER”. All the customers from ERP to be synced, Z_ ISS_CUSTOMER table’s content, are inserted into that table.
If SettingERPAccountSyncWithSalesAreaFromView is on, all the columns in that table must be filled.
Make sure all the sales area information such as sales organization, distribution channel, and division is maintained in the system before making account synchronization.
If SettingERPAccountSyncWithSalesAreaFromView is off, only the “KUNNR” column is filled.
Alternative is from Account overview screen, the Account overview screen, and sort by last updated in descending order and check whether new accounts are coming into the system or not.
Get Email Notification
If synchronization is running in the background, an email will be sent out to the user about the progress. In this case, make sure that the correct email is maintained for the user before performing the synchronization.
Check Synchronization History
You can go to “System Processes → ERP Synchronization” to check the status of ERP Sync.