There are a few different ways of finding the right product on Commerce. The different options are explained in more detail in this article.

Search Bar

There are two (2) distinct pages to search for products: on the landing page as well as accessible via floating action button (refer to 'Commerce Logon and Landing Page’ for additional details). The search will support type ahead features with the option to directly place a product into the cart:

After searching for a product, as shown in the image below, your search results can be further filtered to return specific results through checking the relevant boxes and by selecting the sort by options as well. 

Navigation via Product Categories

When clicking on ‘Spare Parts’ or ‘Consumables’ from the top navigation bar, the user can browse the product catalog via product categories:

In general, there are two (2) options: one is to browse using the aforementioned method. If the administrator however has assigned certain product categories against the navigation links in the header, the user will see the assigned categories when clicking on e.g. ‘Consumables’. Refer to ‘Global Settings’ and the respective sub section regarding 'Categories' for additional information and respective settings in the admin application.

Navigation via Equipment

Equipment associated to the user’s company is available via the ‘Equipment’ navigational link:

Here, the user can filter for the respective equipment by e.g. location, year of purchase, product and product categories. When the respective equipment is selected, related parts (consumables and / or spare parts) will be listed:

The hierarchy of the equipment is highlighted in the shaded area on the left and can be used to select sub-equipment assigned to the current equipment.

Navigation via Visual Product Finder

When you open up a product and navigate through it via the Visual Product Finder, you will be able to view its components which would be highlighted on a the product image with hotspots. These hotspots can be clicked or if you hover over them, the respective hotspot would highlight the respective product component in the list of items on the right hand side of the screen. If you click on any of these hotspots the corresponding item would be highlighted and you can add it to the cart. As you add more products/items to the cart you will notice that the number of items in the cart will increment. 

Furthermore if you have added one of these items to your cart you will notice that the shopping cart icon for that line item would be greyed out. You can only change the quantity of these items/products during your checkout process.

You can also refer to the Visual Product Finder section in our Admin Guide for more information.

Note: Visual Product Finder is also available for Machines (i.e. product with Classification value = Product​)

Related Products

Related products are shown in the ‘You May Also Like’ area. This can be seen at the bottom of the page and suggests relevant or recommended products based on the product that you are currently viewing or have selected/added to your cart.

This is important in engaging customers to make additional purchases. As an administrator you can configure the 'You May Also Like' area that is displayed to your customers so that you can spike their interest whilst they are viewing products or in the checkout process. 

This is configured via MX using the ‘Related Products’ tab on the product itself:

You can add other products that are related to a product by adding them by using the + (plus) icon. Once you click on the icon it will ask you to choose the product that you wish to make this product related to, so you will need to choose the right item using the ERP ID. You can also add attachments and images for these related products as well. Product Master Pre-Requisites has more information on ensuring that this is also correctly setup so that you can allow your customers to have a great experience on the Commerce application.