The following customer data pre-requisites and settings need to be maintained correctly on the Digital Sales Platform in order for users to access the Commerce application and view the products that are available.

Sales Area of Contacts

The Sales Area for the customer contact users need to be maintained correctly in the Digital Sales Platform so that the right data can be accessed. If users are not assigned to the right Sales Organisation or Distribution Channel, they would not be able to view the products or gain access to the Commerce application functionalities.

Contacts can be assigned to one or more sales area of the account. Order processing and retrieval of pricing information is based on the main sales info identified for the contact. 

This setup can be done in the 'Sales Data Determination' section which is under 'Accounts' > (select the account that you wish to view) > 'Contacts' > (select the contact that you wish to view). 

Status and Roles of Commerce Users

Status and Roles of customer contact users must be correctly maintained in the Digital Sales Platform. This is done under 'Accounts' > (select the account that you wish to view) > 'Commerce Users'. Users can only access the Commerce portal if 'Status' is set as 'Active'. Permissions to place and review orders are based on roles and permissions assigned. 

For details on provisioning Commerce users, see "Commerce User Management" for more information.