Process Overview: Checkout Process

Shopping Cart

By clicking on the respective action inside the shopping cart, the user can access and review the shopping cart. The user(s) may remove products from the cart by clicking the ‘x’ icon on the product image or update the quantities. Pricing information is updated when the products and/or the quantities changes.

There is also a 'Clear Cart' functionality that can be used if you wish to clear your cart, before adding more products and items. Upon clicking on checkout, the product cart is converted into an early order state (see the next section on Checkout).

Checkout

On the checkout screen, the user can enter the payment method with billing and shipping information. 

The pricing will be updated if the user changes quantities or removes products completely. When the Purchase Order (PO) number is changed, or shipping or billing addresses are updated, pricing information will be updated as well. 

An optional feature that may be enabled by the Commerce Administrator is the Available-To-Promise (ATP) check. With it, users can expect to view the "Expected Delivery" on the checkout page at a glance. By default, the "Requested Date" will be 'Today's date'. 

When clicking on the review order, the user can do a final review before the order is saved in the system.

Billing and shipping information is read from the customer account that the portal user is associated with. For more details, please refer to the section below, 'Partner Function Determination'.

To enable this feature of ATP checks, go to Commerce Administrator > Operations Settings > Order & Inquiry and enable the Availability to Promise check from ERP.

Please whitelist the BAPI_MATERIAL_AVAILABILITY in ERP, which is used by this feature. Note that product information depends on the Plant ERP ID, which can be specified under Product Additional Information on the Digital Sales Platform: 

Quantity information is tied to the Unit indicated under product details:

Review Order

This screen is similar to the checkout screen except that it displays the data in a read-only format:

Depending on whether the user has the authorization to place an order, the button will read ‘Send for Review’ which will create the order for a business admin user to review, or ‘Place Order’ (see above figure) which will cause the order to be placed directly.

Clicking the button would render the confirmation screen:

Refer to 'Process Overview: Business Administrator Review' for additional information.

Partner Function Determination

Billing and shipping information is read from the customer account that the Commerce portal user is associated to.

By default, if no Bill-to or Ship-to partners are linked to the account, the addresses of the Sold-to account marked as 'Bill-to' or 'Ship-to' will be made available in the checkout process. This setting is controlled under 'Administration' -> 'Master Data Management' -> 'SettingBoolean' -> 'Append Bill-to / Ship-to Addresses for Commerce Checkout':

If set to 'Yes', the addresses under the account's address information flagged as either Bill-to or Ship-to will be appended in addition to the addresses that may get determined using the related Bill-to or Ship-to partners.

Bill-to and Ship-to partners are assigned under Account (choose the account that you wish to view) -> Role/Function, to allow for orders be sent straight to ERP. In the event where more than one Bill-to or Ship-to partners are identified for the sales area/org, users can easily place their orders with the right party by selecting the appropriate address on the checkout screen. While one partner may be assigned as Default, all "Ship-To" addresses listed in the system are available options in the dropdown list at Checkout.

The selected partner, not the Default, will be captured in the order details when checked out.