When order processes are enabled for an Account (see "Commerce Administration: Order and Inquiry" for more information), its users browsing through products on the Commerce portal may choose to immediately place an order and purchase the products of interest. Items can be easily added to cart with the button: from the product catalogue screen or product detail page. 

Placing Orders

Orders are now accessible to sales representatives to complement the account 360 information available in CRM, allowing sales representatives to get a better understanding of the entire online buying history. 

Users can search for a product via product name or ID on the search bar. Then, click on the 'Add to Cart' icon. Once the product(s) have been selected, click on the Cart icon on the right-hand side of the Commerce Portal.

By default, the selected item quantity is set to 1. However, the user(s) may configure the quantity here then click on the Checkout icon.

For more information on the Checkout Process, please refer to 'Process Overview: Checkout Process'.

Shopping Cart

By clicking on the respective action inside the shopping cart, the user can access and review the shopping cart. The user(s) may remove products from the cart by clicking the ‘x’ icon on the product image or updating the quantities. Pricing information is updated when the products and/or the quantities changes.

There is also a 'Clear Cart' functionality that can be used if you wish to clear your cart, before adding more products and items. Upon clicking on checkout, the product cart is converted into an early order state.

Checkout

On the checkout screen, the user can enter the payment method with billing and shipping information. 

The pricing will be updated if the user changes quantities or removes products completely. When the Purchase Order (PO) number is changed, or shipping or billing addresses are updated, pricing information will be updated as well. 

Billing and Shipping Address 

Partner Function Determination

Billing and shipping information is read from the customer account that the Commerce portal user is associated with.

By default, if no Bill-to or Ship-to partners are linked to the account, the addresses of the Sold-to account marked as 'Bill-to' or 'Ship-to' will be made available in the checkout process.

This setting is controlled under 'Administration' > 'Master Data Management' > 'SettingBoolean' > 'Append Bill-to / Ship-to Addresses for Commerce Checkout':

If set to 'YES', the addresses under the account's address information flagged as either Bill-to or Ship-to will be appended in addition to the addresses that may get determined using the related Bill-to or Ship-to partners.

Bill-to and Ship-to partners are assigned under Account (select the account that you wish to view) > Role/Function, to allow for orders to be sent straight to ERP. If more than one Bill-to or Ship-to partner is identified for the sales area/org, users can easily place their orders with the right party by selecting the appropriate address on the checkout screen. While one partner may be assigned as Default, all "Ship-To" addresses listed in the system are available options in the dropdown list at Checkout.

The selected partner, not the Default, will be captured in the order details upon check out. 

If none of these addresses are correct, the user can select 'Other' and an additional section of fields will be reflected that would allow users to manually enter a one-time address that also includes Google auto-complete function.

The Billing and Shipping Address of an order is maintained as a snapshot at the point of order placement. Future changes to Account address details will not affect historic order records. 

ATP Check (Delivery Schedule)

An optional feature that may be enabled by the Commerce Administrator is the Available-To-Promise (ATP) check. With it, users can expect to view the "Estimated Shipping" on the checkout page at a glance. By default, the "Requested Date" will be 'Today's date'. 

Note: If 2 quantity is requested, and one can be shipped on 15/01/2022 and the other on 18/01/2022, then the later date is shown in commerce for simplicity, this can be adjusted using the groovy script to show both dates with quantity.

When clicking on the review order, the user can do a final review before the order is saved in the system.

Billing and shipping information is read from the customer account that the portal user is associated with. For more details, please refer to the section above.

To enable this feature of ATP checks, go to Commerce Administrator > Operations Settings > Order & Inquiry and enable the Availability to Promise check from ERP.

For custom implementation, the user(s) may configure the Boolean Setting here: 

'Administration' > 'Master Data Management' > 'Setting Boolean' > 'Setting Custom Implementation For ATP Availability Check' > Setting Value Boolean: 'Yes'

Please whitelist the BAPI_MATERIAL_AVAILABILITY in ERP, which is used by this feature. Do note that product information depends on the Plant ERP ID, which can be specified under Product Additional Information on the Digital Sales Platform: 

Quantity information is tied to the Unit indicated under product details:

There is also a groovy exit: ATP Check Script provided for making needed adjustments to the ERP response

The ATP Check works the same way in Quote as well where the delivery tab in the quote shows the delivery schedule.

Review Order

This screen is similar to the checkout screen except that it displays the data in a read-only format:

Depending on whether the user has the authorisation to place an order, the button will read ‘Send for Review’ which will create the order for a business admin user to review, or ‘Place Order’ (see above figure) which will cause the order to be placed directly. Clicking the button would render the confirmation screen:

(See "Process Overview: Post-submission of Order/Inquiry" for more information)