Introduced in 21/02, orders are now accessible to sales representatives to complement the account 360 information available in CRM allowing sales representatives to get a better understanding of the entire online buying history. Orders that haven’t been replicated to ERP (due to errors, for example) can be re-triggered again.
Note: This is exclusively available for Commerce users.
Orders are available in the navigation bar (the entry can be hidden via the UI Profile setting if needed; refer to 'UI Profile' for additional information):
For orders that have been successfully saved in the Digital Sales Platform, but haven't been submitted properly to ERP, users can click on the 'Send to ERP' button, to re-trigger orders.
For additional information about Commerce functionality, refer to 'Introduction to Commerce'.